Billing issues
Fix failed payments, plan mismatches, and usage confusion in Subscription settings.
Overview
Most billing problems show up as a failed payment, missing Team features on Free, or unexpected pay-as-you-go charges. Start in Settings → Billing → Subscription—your plan, trial end, seat type, and remaining pools are listed there.
When to use this
- Checkout failed or a card was declined.
- You upgraded but still see Free limits (5 members, Core-only).
- Enrichment or research stopped mid-run with a usage or billing message.
Steps
Open Settings → Billing → Subscription and note Workspace plan, Trial ends (if any), and Your seat type.
For payment method or invoice issues, click Manage subscription (owners) to open the billing portal and update the card or retry payment.
If features are missing, confirm you are on Team or trialing and that your user has a Network or Revenue seat where required—see Seats.
For usage confusion, open Billing → Credits & AI usage (owners) and compare remaining pools to Credits and AI usage.
Still stuck? Email support@toolblocks.app with workspace name, screenshot of Subscription, and approximate time of the error.
Common cases
| Symptom | Likely cause | Fix |
|---|---|---|
| “Pay-as-you-go” on every enrichment | Free plan or exhausted pool | Upgrade, start trial, or wait for monthly reset |
| Accounts preview only | Free workspace | Upgrade and trial |
| Competitors missing | No Revenue seat or not on Team | Assign Revenue seat on Team |
| Trial ended | No billing added | Add payment in portal or upgrade |
Only workspace owners (or billing admins) can change subscription and payment. Members should loop in an owner rather than creating duplicate workspaces.